Refund policy

**30-Day Return Policy**

We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.

**Return Eligibility**

To qualify for a return, the item must be:
- In the same condition as received
- Unworn or unused
- With tags attached
- In its original packaging

You will also need the receipt or proof of purchase.

**Return Process**

1. **Initiate a Return:**
   - Contact us at help@lucelumi.com to start your return.

2. **Return Approval:**
   - If your return is accepted, we will provide you with a return shipping label and detailed instructions on how and where to send your package.
   - Items sent back without prior request will not be accepted.

**Contact for Returns**

For any questions regarding returns, please reach out to us at help@lucelumi.com.

**Damages and Issues**

Inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect. Include pictures of the damaged or incorrect items and send them to [help@lucelumi.com](mailto:help@lucelumi.com) so we can address the issue promptly.

**Exceptions / Non-Returnable Items**

Certain items cannot be returned, including:
- Perishable goods (e.g., food, flowers, plants)
- Custom products (e.g., special orders, personalized items)
- Personal care goods (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases

If you have questions about a specific item, please contact us.

**Non-Returnable Items:**
- Sale items
- Gift cards

**Exchanges**

The quickest way to get a new item is to return the current item. Once the return is accepted, make a separate purchase for the new item.

**Refunds**

1. **Inspection and Approval:**
   - We will notify you once we’ve received and inspected your return.
   - If approved, the refund will be processed to your original payment method within 10 business days.

2. **Processing Time:**
   - Please note that it may take some time for your bank or credit card company to process and post the refund.

3. **Follow-Up:**
   - If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at [help@lucelumi.com](mailto:help@lucelumi.com).

Feel free to reach out to us for any further assistance.